Reship My Order | Standard Shipping (please and thank you!)
3-6 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 2 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
1. Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
* as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
* when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
* if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as
1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and
3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
* Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
* Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. Data Retention
5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Dropbox is Privacy Shield certified.
6. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
* Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
* Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
* Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
* Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
7. How to Contact Me
For purposes of EU data protection law, I, Hristina Dimitrova, am the data controller of your personal information. If you have any questions or concerns, you may contact me at CustomDivaTees@gmail.com. Alternately, you may mail me at:
63 Tsarevets, Plovdiv 4000, Bulgaria
Current processing time: 1 week
- Standard Shipping (USPS): order arrives in 1-2 weeks after shipment
- Expedited Shipping: order arrives in 2-4 business days after shipment
- Expedited Shipping + RUSH my order: reduces processing time to 1-2 business days and order arrives in 2-4 business days after shipment
- all orders over $150 get FREE Expedited Shipping (no coupon needed, updates automatically at checkout)
If all items and print color/s are the same, you can list all names in the personalization box and, for quantity, choose the total quantity you need; then add to cart and proceed to checkout - I will take it from there!
If the items and print color/s are different for each person, add each item to your cart one by one, so you can personalize each. When you have all items you need in your cart, proceed to checkout.
Of course, we will happily print the custom text you want - just add all details in the personalization box!
1. Go to “Your Account” → “Purchases & Reviews.”
2. Find your order from CustomDivaTees™ and select a star rating (1-5 stars).
3. Write your review (comment on the print, quality, sizing, delivery, communication, etc.)
4. Click "Post"
With the Etsy app, you can upload a photo!
Turn garment inside out.
Machine wash 40°
Do not bleach/dry-clean
Do not tumble-dry
Iron, steam or dry, medium heat
Do not iron directly onto the print!
Makeup bags/tote bags/hats:
Spot clean with mild soap and water/line dry in shade
Gift wrapping is an additional $2.00 per item. It includes the following:
- brown kraft paper envelope
- branded CUSTOMDIVATEES™ satin gift bow
- branded "I AM a gift!" sticker
- branded "I AM a gift!" tag with each person's handwritten name for easy gifting
Dec 20, 2021
The item was perfect and great customer service! Thank you!
Jun 8, 2021
I ordered two mini brides slippers they were both too small despite putting in the the correct sizes of the children (5 and 6 years old). I offered to return them and was they would replace them with bigger sizes. They did replace them with slippers that fit the shoe size of an adult who wears a size 9. O will now have to purchase from another company. I am so disappointed. I will never purchase anything else from this seller.
May 31, 2021
great customer service, and very cute product!
Apr 10, 2021
This shop was wonderful with helping me replace an order after I had to postpone my wedding from last year.
Jul 9, 2020